Change or Cancel Order
All products are custom fabricated to your specifications and window dimensions. Orders are entered into the factory immediately and therefore no cancellations can be accepted once an order enters production. Production begins within 6 hours to 1 business day from the time you place your order. If you need to cancel or modify your order, call our customer service department immediately and we will do our best to adjust your order. If your order has been put into production, we may not be able to cancel or modify your order.
Inspect Your OrderInspect your order upon receipt for any manufacturing error, defect, or shipping damage. Note any visible damage on bill of lading prior to signing for delivery. All claims, including but not limited to, shortages, shipping damage including concealed damage, and/or products not made to your specifications must be made within 7 days of receipt of goods. If you need to make a claim, contact Customer Service at 1-877-388-0336 immediately. Claims made after 7 days may incur charges for repair or replacement of products unless otherwise covered by manufacturer warranty. Save your shipping carton(s). BlindSaver.com is not responsible for supplying shipping materials, cartons, etc. for warranty or non-warranty issues.
Order ErrorsIf BlindSaver.com or our vendors make a mistake on your order we will repair, alter, or replace the product at no charge to you. If in the rare case you make a mistake in measuring, ordering, or product selection please contact us. Most products are covered by our PerfectFit™ For You replacement guarantee. For full details on how to receive a free replacement please review the PerfectFit™ For You replacement guarantee program details. For products not otherwise covered by the PerfectFit™ For You replacement guarantee, BlindSaver or our vendors can provide repair, alteration, or replacement of products at a discount. Products can not be return without prior authorization.
Contact us by Phone or Live Chat1-877-388-0336
Monday thru Friday, 7:00 AM - 6:00 PM (MST) and Saturday, 10:00 AM - 2:00 PM (MST)