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You will not only find a superior level of service at, but a sincere dedication to providing quality products at a fair price. Every purchase from is backed by our 100% Satisfaction Guarantee. We guarantee every product is first rate quality and to be free of manufacturing defects or flaws. will immediately repair or replace any merchandise that is defective or damaged and provide for the return of the original merchandise if necessary. Additionally, many of our products are covered by our PerfectFit™ Guarantee so you can take the worry out of measuring for your new blinds or shades.

If you are not completely satisfied with your order, please contact our customer service team at 1-877-388-0336 within 14 days of receipt, and we will make every effort to correct the problem. If for some reason we are unable to correct the problem we will setup a return and provide you with an in-store life time credit.

Please review the following conditions regarding this policy:

  • Custom products can not be returned for any reason due to incorrect measurements unless otherwise covered by our PerfectFit™ Guarantee. We recommend you review our measuring instructions before placing your order.
  • Due to differences in monitors and how they portray colors, products can not be returned due to dissatisfaction with color, texture or material unless a sample was ordered first and the product arrived significantly different than the sample received. To order samples please visit our sample order page.
  • Oversized products beyond 90" in width are not returnable except for shipping damage and/or initial defects.
  • Shutters, commercial, dealer and bulk orders are only covered for damages/warranty repair.
  • All returns require prior authorization and must be returned in original condition within 30 days of receipt. Once returned, you will receive a store credit. Return shipping is the sole responsibility of customer. Oversized freight, shipping and processing fees are non-refundable.