Below are a small sampling of BlindSaver.com customer testimonials. We believe in providing the highest level of customer service in the industry and it is reflected in the satisfaction of our customers. Here is a sampling of some recent testimonials from our customers. You can expect the same level of customer service, attention to detail, and quality with your purchase from BlindSaver.com. If you would like to leave some feedback about your order please click here and fill out our short email form.
All blinds were perfect, color, fit, service, thank-you. 9/18/11
I received my order 4 days after notified had shipped. I think that was great timing and when I receieved the blinds I was very surprised at how well thay were packaged. I put it up in a matter of about 20 minutes. so very easy. I will definitly order again from this company. I ordered a very large blind and will be ordering a larger blind. Very happy with the experience, cheaper than the box stores also and it is a metal blind not plastic. They look so good on the window. I am so please with the entireprocess. 9/13/11
Exactly what we expected. Great product and perfect service. 9/11/11
Could not have been better. Everything worked exactly as planned, so what more could one ask? 9/7/11
I was quite impressed with the whole process of ordering from this company online. The website is extremely user friendly, the product was reasonably priced and the installation was extremely easy. I have received many compliments on my shades and am quite satisfied and I have only had them up for 3 days. I would highly recommend them! 8/28/11
I am delighted with our blinds--they exceeded my expectations in quality and appearance! I love having the option of raising or lowering them from the top and bottom....price was great too! Thank you! 8/23/11
best price. helpful information on website. easy to order. good tracking information. I went to Lowes to buy this item and the person there was rude and was going to order something we did not want and would not have worked for our measurements. We ordered the same thing at Blindsaver for less money and the blindsaver website pointed out some things that made sure we ordered the right shade. 8/11/11
BlindSaver did a great job; however, the mechanism made by Levelor was not as ordered. I ordered the panel to open right to left and they made it in reverse. Once I contacted BlindSaver, they contacted Levelor and they shipped out the correct product within 2 days. Although a minor issue - it was all handled very professionally. I am a happy customer ... thank you! 8/7/11
blinds are beautiful. service was great. 7/24/11
Best price on the internet! 7/19/11
BlindSaver has the best and easiest website for placing my order. Most other sites were so hard which caused me to give up on my order. The Best price! 5/25/11
I have shopped for cordless blinds/shades for quite a while and found the best prices from the name brands are on BlindSaver.com 5/24/11
My blinds came just as ordered, with clear installation instructions. They look great! I will order again, and recommend to my friends. 5/22/11
I appreciate the ease of ordering online. 5/21/11
The discount was a BIG help to us & allowed us to put window coverings on all of our windows on the main floor! Thank YouThe discount was a BIG help to us & allowed us to put window coverings on all of our windows on the main floor! Thank You 5/18/11
I have purchased blinds through Blind Saver before, and have been very satisfied with the prices versus quality of the product. 5/17/11
Very good site. Easy to use. 5/11/11
Customer service was very helpful. 5/6/11
Great products at competitve prices. 5/3/11
Satisfied with Customer Service (via the on-line chat) and the swiftness of delivery. 5/2/11
Easy ordering 4/30/11
I ordered roller shades from BlindSaver several years ago and was greatly impressed not only with the product, but also with the customer service. So far on this purchase I equally impressed. Their personnel is EXTREMELY helpful and I would recommend them to anyone in the market for window coverings. 4/30/11
I am very satisfy with the BlindSaver and the product that delivered fron the Bali. 4/29/11
so far both orders have been flawless. The only one I had a problem with they fixed it no questions asked. Great service. 4/28/11
Just wanted to express our total satisfaction with the blind and your customer service. I would highly recommend BlindSaver to my friends!!! 4/11/11
Ordered on Monday and arrived on Saturday! Fantastic service and the Bali blinds are beautiful. The price was unbeatable. Will order again from blindsaver.com. 2/28/11
Loved the Grabber Crystal Pleat cellular shades. They work great for insulating and can be pulled up out of the way during the daytime when I like lots of light.Â The service was exceptional - the fit was perfect.Â Thank you. 2/13/11
Your web site was easy to find & navigate, and your staff when ordering was very helpful. The blinds came without delay when promised. We would recommend your company. Thanks. 1/11/11
All was just fine. No problems and product was exactly what I was expecting. 1/6/11
Couldn't find the write a review button but just wanted to say that your service was great.Â We had a problem with one of the blinds and you had a new one sent promptly. 12/29/10
Thanks for sending the blind hold down hardware for the blind on the door. I have been very pleased with the blinds. They fit well, look good, and the purchasing experience was a good one. 12/28/10
Your service was excellent. My blind order was a little different because I ordered the sun up/sun down, two different fabrics and the liner on only one of the fabrics. Blind Saver handled it perfectly and my order arrived exactly as I wanted. Thank you and I'll use Blind Saver for my next order which should be in a couple of months. 12/27/10
The blinds I received were as ordered and mounted to my windows and doors great. 12/27/10
Very easy site to manage. Everything is there just like a store! 10/29/10
Love the price on the Bali blinds! I didn't find them cheaper any where else! Thanks! 10/26/10
It was an easy process and the options were easy to understand. 10/23/10
Great blinds, great prices, and easy installation. 10/19/10
this is the 3rd time we have used Blind saver and we are very happy with the quality and service we have had , i would recomend you to use this service if you require a blind and need it fast . 10/16/10
The site was easy to use and provided helpful information. 10/16/10
thank you for the great price.i have more shades to order. 10/13/10
Very satisfied with not only the service from the web page but also the live customer service when I called them for a question I had with an order. VERY GOOD! 10/11/10
Thank you for your time and the effort you put in to resolve my problem. I mailed blinds back as you said and within a week had them back repaired. They apparently changed the mechanism in the headrail and now my blinds are working. Everything looks and works perfectly now. Again thank you! I would recommend your company and intend to order again in the future. 9/13/10
The Levolor Real Wood Blinds 2" were a perfect fit with no problems installing them in a few minutes. The color matched perfectly with the window molding. Thanks again for a nice product with no problems so far. 8/3/10
You requested feedback on my order. I have been completely satisfied with the blinds I purchased as well as the support received with 2 problem blinds. The only negative I have to offer is the very poor quality control and sloppy packaging performed by your supplier. While this presented a slight inconvenience for us my wife and I appreciate the quick response received by customer support in resolving our complaint. We have highly recommended your company to others and will not hesitate to purchase from you again. 6/18/10
Customer service was very knowledgeable and helpful.Good prices as well. 5/31/10
I was happy to be able to get the identical blinds that I purchased for another room in my house 3 yrs. ago. They are an exact match to what I already have & it matches my wood floors. 5/28/10
Thank you Snow for a painless transaction. we are very pleased with the blinds and the service we received from you. Will definitely recommend and look forward to future orders. 5/25/10
best price by far. Love the no nonsense prices and ease of ordering. Thanks a bunch. 5/17/10
Great service, great company, great pricing. 5/27/10
The customer service, quality and ease of installation have been outstanding. I will recommend this site to all of my friends and family! 5/26/10
The prices are excellent and the ordering process very detailed. I feel very satisfied with the entire process. 5/15/10
am so happy with the service at Blindsaver.com. I dealt with Marta for the most part and also with Jim, when Marta was not in. They are both outstanding individuals and you are extremely fortunate to have them as employees. They are knowledgeable, patient and supportive, offering quality assistance with each and every inquiry. I have a problem with one of the blinds and Marta is taking care of it at this time. She is consistently pleasant and helpful. I plan to recommend this company to my friends. Thank you for having sales reps that care about their customers! In this day and age, that is a novelty! 4/30/10
Thank you so much! Like I said, the easiest warranty experience I have ever had. Great customer service. Thanks again. 4/20/10
My replacement blind arrived today. All is well,and my windows look great.Thank you so much for the superb customer service. I hope Blind Saver knows what a treasure you are to their business. Just about everything went wrong with my order and I am still a very happy Blind Saver customer, because of you. 4/14/10
I received my woven wood shades so promptly. And, I love them!!! They are just perfect, and I am so pleased with the quality. Thank you so much for the excellent service. I plan to tell everyone where I bought my shades! 4/06/10
I finally installed the blinds today, and the fit was perfect! Nice looking product, good workmanship, well packed. Thanks very much. 3/21/10
Hi Blind Savers! We received the blinds on March 5 and I installed them in about 1 hour. All went well and were very easy to install. We are very satisfied with the blinds and they look great! We'll see how they stand up under sunlight. 3/8/10
Thanks for the wonderful job done on all our blinds that we ordered from you. They fit our windows perfectly and look wonderful. We are very pleased. Thank you and thank your manufacturers. 2/14/10
I was very pleased with the packaging of the blinds. I was ecstatic with the way the blinds fit perfectly in the windows. My husband was happy with the ease of the installation. 1/17/10
I purchased cellular shades for my house (Order #35829) from BlindSaver a few weeks ago. Your customer service team was excellent in helping me every step of the way – from choosing the right products to managing the back ordered products to getting me replacements for a couple of items that were incorrectly configured in the factory. Snow Geiger and others in the team were professional, courteous, and most importantly showed they cared. 1/14/10
I do not reply to survey's.so am sending this directly to you. I have purchased blinds from Blindsavers twice in the past. Service Price and delivery were excellent! I appreciate the ability to order samples before I make the final decision (Current sample orders in processs) I have recommended Blindsavers to friends who have made purchases as well. 1/14/10
I had about five different websites on blinds opened and compared all of them. Blindsaver.com saved me the most money.I couldn't believe how easy this was to save myself $300 from buying them at a local blind store in my area. That's a huge difference. 1/13/10
We received the last two blinds and the sizes are correct this time. Thanks so much for taking care of this for us. Given the same situation, some other internet-based companies wouldn't have taken the responsibility for correcting the problem as you and Jim have. We truly appreciate your efforts. 1/9/10
Blinds arrived on schedule...just finished installing them...we are extremely pleased with the product, service & price...Thanks! 1/8/10
Exact fit from the measurements they wanted, seems like a high quality purchase. thanks 12/27/09
Very satisfied. Couldn't have done better going to a store with personal assistance, and BlindSaver's price was very competitive. 12/20/09
I purchased wood blinds for our vacation home from Blindsaver and was so pleased with the look and price I decided to update our primary residence too. Great product, easy to insatll and prompt and fast delivery. Thanks! 8/30/09
Good prices and great service. This is my third order -- highly recommended! 8/27/09
Blinds arrived promptly and in good condition. They were exactly as we had ordered. We installed them the same day we received them without incidence. 8/25/09
I have purchased several items from BlindSaver before and have been satisfied with both the order process and the products purchased. 8/19/09
Very pleased with the ease of shopping on your site. I found exactly what I wanted for a price that was appropriate for my needs. 8/16/09
Great products and prices. A BBB rating, no complaints, adds to confidence of buying online. 8/6/09
We have received our Bali Woodplus faux blind order and would like to thank you for your prompt and professional service. We are vaery please with your web site, quality of material and price. 8/20/09
WoW!! You've outdone yourselves on my most recent order. It arrived extremely fast. I expected it to take at least two weeks; instead, my items arrived just seven days after I placed my order online (counting Saturday & Sunday!). Everything was perfect! The installation instructions and hardware provided made installing them a breeze! I can't wait until our budget allows me to place another order. Granted, with your fabulous prices I might be able to do it as early as next month! Thanks again! 7/24/09
Not only did you save me money by going on-line; but, saved me the labor of shortening the length of the 14 blinds I bought from Lowe’s. On-line with blindsaver is the only way to go. My daughter is moving to a new townhouse and she will order from you also. 7/22/09
We ordered a new Bali blind for our bathroom during a recent remodeling project. The blind was east to order, priced fairly, and arrived on time as stated. We will look to BlindSaver for help on our next home repair project. 7/22/09
Thank you for offering the free swatches prior to purchase. This, coupled with your very usable website created a 'no-brainer' decision to go with your company. 6/21/09
This is at least the third time I have purchased blinds from Blind Saver.com and will do so again if the products arrive in good condition and are what I ordered. I have been very satisfied in the past. 6/17/09
I recommend BlindSaver.com to anyone and everyone who wants to buy at a price! 6/13/09
BlindSaver is very reasonable and nothing but the best customer service and delivery. 5/31/09
I've always had a good experience with this company. They are very helpful and answer my questions. 5/27/09
I had many questions about ordering an arch cellular shade. BlindSaver.com's customer service rep, Jeff Singler, was knowledgable, informative, patient and expeditious in his responses. 12/30/08
I just wanted to drop you a line to let you know that I received the replacement blinds today and they look GREAT! Your suggestion to add 10" to the length - to account for my problem windows which forced me into an outside mount - worked perfectly. The blinds are very functional, they're the perfect size and they look great up or down. I have 4 more very large windows that I need to cover and now that I have the "formula" (thanks to you), I'll be using Blindsaver for these additional windows. Thanks again for all of your help. Best wishes for a happy and healthy New Year!! 12/30/08
I was pleased with the support I got when ordering the blinds (employees's name was Snow), she was very patient and helpful. The blinds can just as I expected. Some breif instructions would be nice to have with the shipment, so you don't have to look them up in line. Very pleased overall! 12/25/08
Checked out MANY other online home blind/shade stores. Blindsaver.com had, by far, the best quality, selection, & price. 12/16/08
I am a decorator in a small town and even though our Lowes carried this product, the prices and efficient manner of shipping and ordering Blindsaver provided, made this order easier than my local supplier. Thank you for your service. 12/2/08
I have been working with Ms. Geiger on a purchase of window coverings for a house I recently purchased. I live in a state where complete strangers treat each other like family therefore it takes a lot to impress me. On the same hand I am very skeptical of buying anything over the internet. Living in a state that is limited on options forces me to shop outside and I have never felt more comfortable with shopping online. Snow has a simple straight forward approach to customer service that helps calm an uneasy experience. Surely she has not gone above and beyond any company standard. She is simply a shining example of what your company is about and I wanted to express my gratitude. 11/5/08
I priced these exact blinds at a home store locally, and saved almost half by ordering through BlindSaver.com 11/2/08
Very happy with the product and delivery. I am in the process of ordering the rest of my blinds from Blind Saver. I ordered the first blind to see if we really liked it, it met all of our expectations so I'm ready to order the rest. 10/25/08
Great prices. Professional, easy to navigate site. 10/31/08
Outstanding Customer Service on a small repair issue. 10/23/08
This is the second order I have made within the last month and boht times I have been happy with the process and am happy to be able to get the product through the internet as we live over a hundred miles from the nearest store carrying the product we need for our house.10/21/08
Fast, reliable service. Good prices. 10/17/08
Very easy to see product and to order. 10/15/08
i would like to write my geat personal experience with you guys, the best customer support in installing my linds , best help with placing the order , they even honored an expired coupon , i got each blind 50$ less than any other retailer plus they were so fast and prompt about changing one blind that had deffective mechanism , i would recommend this website to anybody 100% , they are great and i will definetly get the rest of my blinds from them.great doing business with this website. 8/16/08
I was delighted to receive my order today, only 4 days after ordering. The blinds were a cinch to put up and look great. Thank you again. 8/14/08
My new blinds arrived right on schedule. We hung them immediately and they look awesome! Most impressed. 8/14/08
I am very pleased with Blindsaver.com's performance. The blinds were received as expected and have absolutely no complaints. A great value. 8/11/08
We just received our ali Solar Shade and are extremely happy with it. We saved over $100.00 on just this one shade by going through BlindSaver vs. our local home centers and we received it within 10 days! 8/3/08
Ordered the first three on a test basis. Very satisfied. Then ordered 34 more. Installation was simple and easy. Great product! 8/1/08
We just received out blinds. Boy are we pleased. You delivered much faster than promised, your customer service was superb in answering our questions and meeting a competative price, your packaging was exceptionals, the fit was perfect, the installation instructions were great, your website was easy to use and your email communication was thorough. Everthing was professional and done with excellence. We can see why BlindSaver.com get such outstanding marks as a supplier. 7/31/08
Repeat buyer. VERY satisfied with overall shopping experience, selection, value, & product. 7/22/08
I just wanted to say how impressed I am at the quality and workmanship of the M&B cellular blinds I have received. We were a little leary about ordering blinds on-line but the personnel at BlindSaver.com made swatch sample ordering and the eventual blind order very pleasant. We are defintely now repeat customer and don't hesitate to tell our family and friends where we got our great blinds when they inquire. 7/4/08
This is my second order. Awesome prices. Super fast delivery. I am slowly outfitting my house with custom blinds. I hope to be placing another order real soon. 5/28/08
I just wanted to drop you a quick line now to let you know how much we love our blinds (M & B enhanced wood). They fit perfectly and your service and shipping were wonderful, as well as your website. It was scary to order something like that over the internet, but your prices made it worth taking the risk, and we are so glad we did. I find myself looking at our other windows now . . . Thanks for everything! We are so happy with our blinds! 5/28/08
I just wanted to tell you how happy I am with my new blinds. They are exactly what I wanted and set up was real easy. I almost bought the same blinds at HOme Depot. Home Depot wanted to charge me about $240. I only paid $118 with BlindSaver! Thanks again. 5/1/08
Thank you for the good service. I just wanted to say how great it is to work with a company that treats its customers with respect and follows up on problems until they get resolved. 4/26/08
I just received the shade that was ordered last week. The website was wonderful. I found exactly what I wanted. Received it very quickly and put the shade up in about a half hour. I will order blinds and shades from you again. Thank you! 4/2/08
I just received my new blinds and they look GREAT! They came quickly, were packaged carefully and the blinds were exactly as described. Thank you for helping to make my house a home! 3/17/08
Your company has impressed me the way this situation was handled and I look forward to giving you business in the future. I have 20 more windows to cover :) 3/15/08
We called the customer service department to ask questions re: measuring for vertical blinds. VERY, VERY, helpful. We just ordered sample swatches to help us make a purchasing decision. Will most likely order from your company after making decision as to color, style, etc. Prices look very competitive and shipping offer is great! 3/14/08
Great customer service. 3/13/08
The blinds look beautiful. My husband had no trouble with installation. The fit is perfect. The color is just right, and they make our rooms look so classy. Thanks for a problem-free product. 3/12/08
The shipment arrived on time and in perfect condition, I have read the instalation instructions which are concise and simple. I look forward to installing my blinds. 3/12/08
Was pleased with how easy it was to place order and was very happy with no shipping charges or taxes. Love it. Good for you. You have my vote for customer service and satisfication. 3/10/08
The blinds (3)went up quickly after the measuring was done. We love them, top down-bottom up, we get light and privacy. The price was the best I found in the last year of looking everywhere for blinds. Thank you BlindSaver.com
Loved the website and the ease of ordering blinds ... having used other blinds website previously, liked the ease of ordering similar type blinds on your site.
Great product fast delivery compared to estimated given by "decorator". Half the price she quoted and easy to install with dvd supplied with vertiglide. You have a new lifetime customer. Great to talk to knowledgeable staff rather then a recorded message. Thanks.
I was very happy with the ease of purchasing online and changing my order after I realized I ordered the wrong blind. Your customer service was right on the ball and helped me without a hitch. I received what I ordered and the blind is already up and working just great...thank you! 3/3/08
I recently purchased blinds for my entire home. I had shopped in local stores and needed to keep my prices down as much as possible. Not only did I save over $200 by ordering online, they all fit beautifully. I ordered Bali honeycomb blinds and am very pleased! 2/29/08
I'm a repeat customer, and have been very satisfied with products ordered. Thank you! 2/29/08
I got my blinds yesterday and while I haven't had a chance to check the measurements, they look fabulous! I told my sister-in-law about the site and she is going to be ordering from you guys. My mom is going to measure her new 3000 sq foot game room/TV room area for window coverings as well! Thanks! 2/7/08
I did some extensive research looking for great quality wood rustic blinds at a reasonable cost. Very difficult to find a wood blind with all the knots and variations in the color we needed. When I would find the color, other options like cordless lift wouldn't be offered or they were too expensive. I was so happy to have found Blindsaver! I love the knots, variations and rustic look of these blinds and I saved over 50% over the other companies. Amazing. They look great, are great functioning and fit perfectly. Arrived on time too and installation was a snap. Thanks again, we are very happy and will recommend you company to others.
Great website - easy to use. Great prices - I saved 60% compared to Hirshfields.
I ordered one blind for over the kitchen sink. I absolutely love it! The tapes in Amber were a perfect match to the color in the window treatments already installed. I am so happy with them and the ability to keep the sunlight out, even through the little holes where the slats are threaded, that I ordered 4 more for the breakfast area! You can be that when we finish the basement, we will order again for the basement windows! Way to go Blindsaver!
Customer service dept was very helpful on phone and delivered what they promised. Answered questions and and found out what they didn't know and returned my phone call and followed up.
This was our 3rd time buying from Blindsaver.com and have had no problems. I did need a small part for a vertical blind we bought over a year ago. I looked all over our area and couldn't get one that would work. As a last resort I called Blindsaver's customer service and asked if they knew where I possibly could get the part. The girl said let me call the manufacturer and someone will get back to you. A day later they had gotten the part and shipped 4 of them (very small part but needed for proper operation of the blind) to me at NO charge what so ever. Can't beat that! They have our business for sure. Excellent company.
Purchased 5 horizontal wood blinds (Bali brand) that were manufactured in 3 days and shipped immediately afterwards. Received them maybe 2 days after being shipped. No problems and would not only recommend, but I also just placed another order for some shades & vertical blinds!
I only buy my window treatments at Blindsaver.com. Free shipping is great and prices are very competitive.
This is the third time I have used this company-they call and e-mail for questions, deliver promptly, with excellent products, prices and service. I will be ordering again from them this week!
I had searched extensively for a company that would provide quality blinds at the best cost. BlindSaver was it! The blinds arrived much faster than expected and they were completely easy to install. (I've spent twice the amount in the past ordering blinds and having them installed. The quality from BlindSaver was just as good)! One year later, we have moved and I'm back to BlindSaver to provide blinds for my new house. I have no need to shop around again. The great service I received from BlindSaver the first time is all I need to continue purchasing from them. Thanks, BlindSaver!!
Received the parts today; just what I was looking for to complete the job. Thanks for the quick response. BlindSaver.com has given us a truly great customer experience.
In regards to my order, everything appears to be in order. I appreciate your quick response and good quality product. You have won me as a permanent customer.
Thanks so much! I've recommended your site to several more people--we were really happy with the fast service and great quality.
Thank you very much for your help and the parts that you have mailed me. very much appreciate it and it was a great experience using blindsaver.com. Saved me $350 compared to the price quoted to me in a showroom.
I just received my 4 M&B woven wood blinds. Everything about your program is flawless! Pricing is amazing. Product and turnaround time is amazing. Identical 4 blinds/product from Home Depot $670.00. 3 week wait. BlindSaver.com 1 week $306.00 same blinds. I will be back and I have already given your name to 4 people.
My name is Cindy and I just want to thank you for all your help in answering all my question over the last few weeks. The blinds arrived yesterday and they are perfect couldn't be more pleased the and color are great. Again thank you.
Hi BlindSaver Folks! I got my blinds and have already installed them - they look great and are just what I wanted. Your site was easy to use, and your prices were the lowest I found...so I'm very happy! Thanks again!
The blinds arrive here to days ago, all in great shape. I want to thank Jeff for his efforts. It has been a pleasure doing business with Blindsaver once again.
I Just wanted to send a short note letting you know I received my Duette shades and they arrived in excellent condition. Installation was easy and took only a few hours. Ordering was easy and delivery was prompt. I'll be recommending your site to my friends looking for window treatments. Thanks again!
We are redoing 6 cabins, and I was so delighted with the ease of ordering, the selection, and the quickness of delivery, that we did an additional guest house on the property. Will certainly use them in the future.
Excellent blinds and delivery notification first class. Shipping company got one package delivered a few days later but it was OK!
Wanted to let you know I received the order and have installed the blinds, they are perfect. Great job, and the price was a $135.00 better then what Home Depot quoted me for the exact same order!! I will be letting my friends know about your website.
I appreciate Blindsaver's quick customer service - and of course the prices. My blinds order was about half what the local retailer wanted. I saved hundreds and still received excellent customer service - when I needed it. When I need window coverings in the future, I'll be back!
We received our Hunter Douglas shades last week and they are beautiful. Thank you for the fast shipping. We were impressed with the way they were packaged.
Thanks. Your customer service is great and your prices are the best around.
Saved over $350.00 dollars for local dealer on same identical blinds.
I located and ordered exactly what I wanted quickly and economically. My order was confirmed and delivered in a very timely and efficient manner. I would recommend this site to anyone looking for blinds or shades.
I finally had time to open and put up one of the blinds yesterday, and are extremely pleased with the blinds.
We got our order on the 17th. We are just as happy with this shipment and product as we were 2 years ago when we ordered from you. Thank you for your high quality product and keeping your customers updated on their shipments.
Great customer service. Great prices. Nice selection.
Jim was extremely helpful and quite friendly when I called for more information and help ordering. I called him 3 or 4 times and he was so helpful each time. His friendliness and willingness to help made me feel confident in my order and in the company. I will absolutely recommend them to friends and family.