Call or chat anytime during regular business hours
- M-F 9am - 8pm (ET)
- SAT 10am - 7pm (ET)
Fiercely Dedicated Support
- M-F 9am - 8pm (ET)
- SAT 10am - 7pm (ET)
PerfectFit™ Exchange Guarantee
WE'VE GOT YOU COVERED WITH FREE EXCHANGES
Take the worry out of ordering custom blinds online with BlindSaver's exclusive PerfectFit™ guarantee. This guarantee is included with your purchase of any blind or shade. If your new blind does not fit due to your measuring error, or if you are dissatisfied with the style, color or features of your new blind, you may return the product and we will replace it free of charge. We even pay for return shipping for your old blind.
This guarantee covers up to 4 remakes per household per lifetime and the exchange must be within the same brand and for the same window. Limit one replacement per product. You only pay the difference when the new product has a higher current price. Please note, refunds are not offered under this guarantee. Shipping fees may apply. The exchange must occur within 15 calendar days after receipt of your order.
Call us toll-free at 1-877-315-2034 or Contact Us to get the process started.
- Motorized blinds and shades
- Oversized shades (over 96" wide and 96" in length for vertical blinds)
- Vertical cellular shades
- Commercial and volume orders
A commercial order is any order delivered to a non-residential address. A volume order is any order which includes a volume discount.
If a remake will not correct the issue, return the blinds for a refund within 30 days of purchase. Returns for refund are limited to 6 custom blinds per household per lifetime. A 35 percent restocking fee will apply. Original shipping charges incurred on your purchase are not refundable as part of your return or exchange.
Report items that are damaged or missing within 7 days of delivery.
If you need to cancel your order, please call our fiercely dedicated customer support team immediately and we will do our best to adjust your order. Please note that production begins within 12 to 24 hours from the time an order is placed. If the order is already in production, we are unable to change or cancel the order.
Here are some great tips to help you place your order or feel free to contact our design consultants for free expert advice.
Once the manufacturing process has begun, orders cannot be changed; therefore, it is important that you review your purchase and your measurements prior to finalizing your order.
If you selected Inside Mount on your order, the factory will make your blind slightly narrower so that your blind fits within the window opening. Vertical blinds have deductions taken on both width and height. If you selected Outside Mount the factory will neither add nor subtract from your dimensions. Roller shade, solar shade, banded shades and horizontal sheer fabrics will be narrower than the tip-to-tip mount type due to the construction and specifications of the product.
Fabric & Color
Computer screens do not necessarily portray colors and/or material texture accurately and the color you see on your monitor may not exactly match the actual material. Please order free swatches if an exact match is needed. Order up to 10 free of charge!
Change or Cancel an Order
All products are custom fabricated specifically for each customer's specifications and window dimensions. Custom orders are entered into the factory immediately, so we are unable to cancel an order once an order enters into production.
Problem with an Order
It is important to inspect your order as soon as you receive it to make sure there is no shipping damage or manufacturing errors or defects. Please note damage prior to signing for delivery, if applicable. Please let us know within 7 days of your receipt of your order if there are any shortages, shipping damages including concealed damage, and/or products that were not made to your specifications. If you need to make a claim, simply call our fiercely dedicated customer support team at +1-877-315-2034. Claims made after 7 days may incur charges for repair or replacement of products unless otherwise covered by manufacturer warranty. Please save your shipping carton(s) as BlindSaver.com does not supply shipping materials, cartons, etc. for warranty or non-warranty issues.
If you are missing a part or parts from your order, please contact us and we will order replacement parts immediately. If it has been more than 30 calendar days since you received your order, there may be a charge for any requested parts.